Accessibility Declaration

The Gdańsk City Hall is committed to ensuring the accessibility of its website in accordance with the provisions of the Act of April 4, 2019, on the digital accessibility of websites and mobile applications of public entities. This accessibility statement applies to the website Clean City Gdańsk.

• Website publication date: July 1, 2013
• Date of last significant update: February 1, 2020

Compliance Status with the Act

The website is partially compliant with the Act on the Digital Accessibility of Websites and Mobile Applications of Public Entities due to the non-compliances and exemptions listed below.

Inaccessible Content

Some content may not fully comply with the Web Content Accessibility Guidelines 2.1, particularly in the following areas:

• Perceivability – Some time-based media are not fully accessible, there is a partial lack of text alternatives, and some features aiding content perception are missing.
• Functionality – Not all pages support full keyboard navigation or provide complete accessibility for data input methods.
• Predictability – Navigation and identification are not entirely consistent across the website.

Additionally, some PDF, Word, Excel, and PowerPoint documents are not properly readable by screen readers used by visually impaired individuals.

Exemptions

• Videos and multimedia published before the Act came into force are exempt, as making them fully accessible would impose an excessive burden on the public entity. Maps are exempt from accessibility requirements.

Preparation of the Accessibility Statement

• Statement created on: September 23, 2020
• Last reviewed and updated on: September 23, 2020
• The statement was prepared based on self-assessment.

Feedback and Contact Information

• Responsible for reviewing comments and requests: Michał Pułka
• Email: michal.pulka@gdansk.gda.pl
• Phone: +48 58 766 69 96

Everyone has the right to:

• Submit comments regarding the digital accessibility of the website or its elements.
• Request the provision of digital accessibility for the website or a specific element.
• Request access to unavailable information in an alternative format.

A request must include:

• Contact details of the requesting person.
• Specification of the page or element to which the request applies.
• Preferred format for accessing the information, if the request concerns providing unavailable content in an alternative form.

Requests should be processed immediately, but no later than 7 days from submission.

If ensuring accessibility or providing access in an alternative format is not possible within this timeframe, the request must be fulfilled within a maximum of 2 months from the submission date.

Complaints and Appeals

If the specified deadlines are not met or if a request is denied, a complaint can be submitted to the supervisory authority by mail or electronically at the following address:

Supervisory Authority: Mayor of Gdańsk
Address: ul. Nowe Ogrody 8/12, 80-803 Gdańsk
Email: umg@gdansk.gda.pl
Phone: +48 58 524 45 00

A complaint can also be submitted to the Ombudsman (Rzecznik Praw Obywatelskich).

Architectural Accessibility

Office at ul. Partyzantów 36

The office at ul. Partyzantów 36 houses departments of the Municipal Economy Division, responsible for Municipal Waste Management.

Access

The Gdańsk City Hall office at ul. Partyzantów 36 is accessible via tram lines 5, 6, 9, and 12 – Klonowa stop. The distance from the nearest tram stop is approximately 300 meters. Public transport schedule is available at: https://ztm.gda.pl.

A paid parking zone applies around the office. More information is available at: https://gzdiz.gda.pl.

General Description of the Building at Partyzantów 36

In front of the entrance from the parking lot, there are designated parking spaces for people with disabilities, marked both vertically and horizontally.

The headquarters of the Gdańsk City Hall at Partyzantów 36 is located within a complex of buildings occupied by the Gdańsk Road and Greenery Authority, specifically in Building D on the ground floor and first floor. The building has two entrances at ground level. One entrance, via a ramp, leads directly to the Resident Service Hall and has non-sliding doors. The other entrance features sliding doors.

Inside the building, there is an elevator and a restroom adapted to the needs of people with disabilities. Assistance dogs are allowed to enter and accompany individuals.

A paid parking zone is in effect around the premises. For more details, please visit: gzdiz.gda.pl

Mobile Applications

The Gdańsk City Hall provides the following mobile application:

• Czyste Miasto Gdańsk (Clean City Gdańsk)

Additional Information

Accessibility

The Gdańsk Contact Center provides assistance in contacting the Gdańsk City Hall. The center is available 24/7 via:
Phone: 58 52 44 500
Email: kontakt@gdansk.gda.pl
SMS: 500 105 115

Other Information and Declarations

The Gdańsk City Hall is currently conducting accessibility audits of its online resources and is committed to improving accessibility for people with disabilities. This effort aligns with the recommendations of the Gdańsk Model for Equal Treatment.